So today, Comcast was suppose to come out and fix/replace my cable box. After everything broke this weekend, which of course I blogged about in a blog called Yet more issues with Comcast. But of course that was not the first problem I had with comcast that was just the 4 other ones that I have had in a month. As I mentioned in my first blog about ComCast, Comcast Cable installation fiasco. I had the worst experience in the world with Comcast installation. After that I had a number of other problems between the installation and the last issue with my cable box going out. So this weekend after the cable box went out, Comcast arranged for someone to show up at my house on Tuesday between 8-11 am. Great, right in the middle of the work day, so I figured out how to make sure that someone was at my house to let them in, like we all have to do and suffer through. So this morning at 7 am I get a call while in the shower verifying the appointment. So I call them back and verify the appointment. Then at 9 they call me back to verify my appointment. WHAT DO THESE PEOPLE NOT COMMUNICATE!! They were supposed to be at my house between 8-11 so you already know that they are not going to get there at 8 so Why the HELL did they say 8 instead of 9. WHATEVER! So by noon when NO ONE HAD SHOWN UP I call Comcast and ask “um, why did no one show up at my house to fix the cable box?” so they put in a notice to have dispatch or whatever call me because they can’t get a hold of the person doing the installations. So dispatch calls me and tells me that YES someone was at MY HOUSE fixing MY CABLE BOX for almost an HOUR!! EXCUSE me!!! I think I would notice that right, someone knocking on my door, coming into my house and FIXING MY FREAKING CABLE!!!! That is something I would have noticed, but this woman tried to tell me that I was wrong!! WHAT!! HOW THE HELL AM I Wrong!!??? Comcast was NOT in my HOUSE! Someone (the installation person) FROM COMCAST LIED ABOUT COMING TO MY HOUSE AND FIXING THE CABLE BOX!! COMCAST LIED!! So that was so frustrating!! I am still FRUSTRATED!!! So they tell me that someone can come back out to my house now. Well I work, most people work so if I am at work I can’t let them in. So I tell Comcast that yes I would like someone to come to my house today like the SAID THEY WOULD and fix my cable box. I just can’t believe that Comcast said they were at my house and FIXED the problem!! GRRRR! So I told them I work until 5:30 but anytime after that would work. So they tell me that they can’t promise someone would be there. REALLY, Comcast was happy with me giving up the first half of my day to accommodate them, and when COMCAST decided not to show up and then COMCAST directly lies to me about it that’s ok, but when I ask COMCAST to come out on the DAY that they said they would and FIX my problem they can’t accommodate me!!! I am so frustrated with Comcast right now. I have never had so many issues before and NEVER IN MY LIFE HAS SOME ONE TRIED TO TELL ME THAT THEY WERE AT MY HOUSE WHEN THEY WERE NOT…and by the way, doesn’t it make you wonder what the tech was doing instead of working?! CUZ they obviously LIED about being at my HOUSE!! AND I guess they FIGURED I wouldn’t notice!!! GRRRRRRR
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