Yet More Issues with ComCast

I have had Comcast for less than 2 months now and the problems just continue to keep comings, so let me just say one thing off the bat. If you have a choose in cable providers, DO NOT GO WITH COMCAST!! Heck, go with satellite instead if you have to.

This image of the Comcast logo seems to fit how I am feeling and makes me realize that I am SO not the only one who has had issues with them :-)

So not only did I have the WORST experience with the installation, which yes frustrated me and really upset me, but I was willing to over look, but let’s just go down the list of things that have gone wrong with Comcast since then. After my first blog, I was nicely contacted by a representative at Comcast who offered to speak with me about my problem. I emailed the representative and said yes please provide me with a contact number so that I can call you to discuss this issue. I was very pleased with the quick response, but I did not ever receive a follow up email, contact number...ANYTHING! So what was the point of them contacting me in the first place, just to make me THINK they were going to do something?? They should have just not offered to speak with me; it would have been better then false and broken promises.

My next issue with Comcast was that they sent me a piece of paper saying that I had signed up for this special and if I wanted to continue getting this special I had to sign this piece of paper and send it back within 30 days. THAT IS Sleazy. Seriously. Cuz you KNOW they are betting that people don't sign that piece of paper and send it back to them within 30 days so then they can JACK the price up and make even MORE money. I think that is sneaky and evil. If someone calls, orders a certain special then they shouldn't have to sign a paper to that effect. I have never had to do that kind of stupid thing before.

My 3rd issue with Comcast is that my first bill comes around. I go to my mailbox after work like normal and I see the bill. I think, ok, I will pay this tomorrow, so I toss it in my purse with my checkbook and the next morning I go to work. At lunch time, I pull out the bill to pay it and open the envelop. Only to find out that it was DUE YESTERDAY. Yes! I got the check the evening that it was due. So I call them up and explain and Comcast said they would not charge me the late fee. Really nice considering that I couldn't have paid it on time even if I would have tried. GRRR

My 4th problem with Comcast that I have had in less than 2 months is that my OnDemand didn't work. Hasn't worked since they set it up. Great right. Said I had it but I didn't! WTF! More false and broken promises...but I did sign that paper and get it back to them so I kept my end of the deal.

My last issue with Comcast which happened YESTERDAY was that over 1/2 the channels that I have just stopped working. GREAT right. Everything on my TV that is above 100 stopped working. Which I wouldn't really mind except that the National Geo Channel, Science Channel and BBC America (which has ALL my fav shows on it) are ALL on those Channels. When I called to order the cable, I specifically asked to MAKE sure that I would get BBC America!! So they go out, I call Comcast and they try to re-boot my system. The guy I talked to was very nice so it helped keep me calm. BUT the re-boot doesn't work... although it did fix my OnDemand. But did that help with the season premiere of 2 of my shows this weekend on BBC....GRRR NO IT DID NOT! So now Tuesday Comcast is coming out to my house to change out the box, which means that I have to leave work in the middle of the afternoon and spend my lunch break getting a new box and setting it ALL UP AGAIN, because you know they are going to mess up my TiVo and it is going to be a huge ordeal again. I have not even had this box for a FREAKING MONTH!!!

I AM SO FRUSTRATED!!!! This just makes me wonder what the next 10 months with Comcast is going to bring, but I can promise you one thing... If I don’t' see some VAST improvements on their service and my experience with them increases dramatically in a very positive way, I don’t' care if it costs me $100 more a month with Direct TV...I will NOT renew with Comcast and I sure as hell will never recommend them to ANYONE. I am paying really good money for what feels like…problem after problem after problem. No one should have this many problems with a cable company in less than 2 months...REALLY ONE IS ENOUGHT!!